Quadman Imports — Returns, Refunds & Warranty Policy
At Quadman Imports, we are committed to providing top-tier quad bikes, ATVs, parts, and equipment to our customers across Australia.
Our Returns, Refunds, and Warranty Policy is designed to give you clear guidance on your rights and our procedures under the Australian Consumer Law (ACL) and Consumer Affairs Victoria guidelines. 1. Australian Consumer Law (ACL) Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Quadman Imports 1-Year Limited Warranty
In addition to your automatic consumer guarantees under the ACL, Quadman Imports provides a 1-Year Limited Warranty on our vehicles and specified equipment from the original date of purchase.
What is Covered:
Component defects, structural faults, and manufacturing issues that arise during normal, intended operational use.
Necessary repair parts and associated workshop labor required to restore the vehicle/equipment to an acceptable working standard.
What is Explicitly Excluded:
Our 1-Year Warranty does not cover faults, damage, or degradation resulting from:
Misuse or Abuse: Stunt riding, deliberate overloading, accidents, impacts, or operating the vehicle outside of manufacturer guidelines.
Lack of Maintenance: Failure to properly service, oil, clean, or maintain the mechanical or electrical systems of the vehicle.
Commercial/Racing Use: Use of the vehicle for competitive racing, extreme commercial hire, or unapproved heavy industrial applications unless expressly authorized in writing.
Wear and Tear: Normal wear of consumable items including tires, brake pads, chains, batteries, cables, and spark plugs.
Unauthorised Modifications: Any aftermarket alterations, tuning, or repairs carried out by an uncertified mechanic without prior written consent from Quadman Imports.
Change of Mind Returns
Please choose your items carefully. Under Australian and Victorian consumer law, Quadman Imports is under no legal obligation to accept returns or provide refunds if you simply change your mind, decide you do not like the product, or realize you bought the wrong model/size. Large vehicles (such as fully assembled ATVs/Quad bikes) are strictly excluded from change of mind returns.
Assessment and Claims Process
If you believe your vehicle or part is defective, faulty, or covered under our 1-Year Warranty:
Stop Using the Item Immediately: Continuing to ride or operate a faulty vehicle can cause secondary damage, compromise your safety, and void your warranty protections.
Contact Support: Reach out to our customer service team via email with your Invoice Number, a clear description of the issue, and accompanying high-resolution photographs or video footage of the fault.Inspection: For vehicle claims, the asset must be made available for assessment by an authorized technician. If a transport collection is required, shipping fees may apply upfront but will be fully refunded if a genuine manufacturing fault or major failure is validated under the ACL.Resolution:
Once verified, we will process your repair, replacement, or refund in accordance with your legal rights.
Approved refunds will always be processed back to the exact original payment method used during checkout.
Contact Information
For all warranty claims, technical inquiries, or return assessments, please contact us at:
Quadman Imports Email: atvs@quadmanimports.com.au
Location: Melbourne, Victoria, Australia